MetroTex Association of REALTORS® Updating Your DisplayKEY

To perform an automatic eSYNC, follow these steps:

 

Place your DisplayKEY on the DisplayKEY Cradle the night before your key expires. Between the hours of midnight and 6AM, the DisplayKEY dials KIMnet and completes an eSYNC one time each week. The update process takes only several minutes. Note: Every time you turn on your DisplayKEY, a message is displayed showing when your next automatic eSYNC is scheduled.

 

Remove the Display KEY from the Cradle when you are ready to leave for work the next day. It is updated, charged, and ready to use. If you forget to eSYNC automatically, you can manually update your key three ways:

  1. You may find it necessary to perform an immediate eSYNC if you did not eSYNC overnight, or the automatic eSYNC failed. To perform an immediate eSYNC, follow these steps:
    1. Press ENTER to activate the DisplayKEY.
    2. Scroll through the list of functions to IMMEDIATE ESYNC. Press ENTER to select it.
    3. When prompted, place the DisplayKEY in the cradle. The eSYNC function begins. During the eSYNC, the Cradle light turns green indicating the DisplayKEY and Cradle are connected. The Cradle light then flickers green and amber and then turns red to indicate the modem is dialing out to establish a connection with KIMnet. Once the connection has been established, the Cradle light flickers while information is transferred. The KEY displays CONNECTING TO CRADLE during the entire eSYNC. When the transfer of information is complete the light turns back to green and the DisplayKEY shows a single dot (.) to indicate the battery is charging. IMPORTANT – DO NOT REMOVE THE DISPLAYKEY FROM THE CRADLE WHILE THE RED LIGHT IS ILLUMINATED.
  2. Call KIMvoice to obtain an update code and manually enter it into your KEY. Call KIMvoice at (888) 968-4032. KIMvoice will give you two sets of codes to enter into your DisplayKEY. After receiving the codes, press ENTER on your DisplayKEY to activate it. Scroll through the functions to MANUAL UPDATE OR CBS. Press ENTER to select it. Follow the instructions given by KIMvoice to enter both sets of codes into your key.
  3. Log onto KIMweb to obtain an update code and manually enter it into your DisplayKEY. Go to www.dfwrealtors.com, and click on the Supra KIMweb Login Link. Use your serial number (located on the back of your key) and your pin number to login. Once connected to KIMweb, click on the Update Code link option. Instructions are included onscreen to help you enter the update code on your DisplayKEY.

IMPORTANT! If you obtain an update code from either KIMweb or KIMvoice, you must eSYNC before you can obtain an update code a second time from KIMweb or KIMvoice.

 

Troubleshooting – DisplayKEY’s (dKEY’s)
Some common problems may occur. The following tips may help you resolve a problem before you have to contact Field Support or Metrotex for assistance.

Cannot return to DisplayKEY menu options
If you get into a menu option that you can’t exit by pressing the arrow keys, or want to get back to the main menu, press ENTER and 1 together to reset the Key.

KeyBox container will not open
If the KeyBox does not release the key container, you may have tried to access the KeyBox before or after time access hours. Contact the KeyBox owner for access hours or call Metrotex at (214) 637-6660.

Key container will not close
Check to see if the listing keys are blocking movement of the key container. If nothing seems to be preventing the container from closing, do not force it. Bring the KeyBox to Metrotex for assistance.

Code: forgotten or lost
Keep a master record of your codes in a secure location. If you forget a KeyBox shackle code, select one of the following options to find it:

  • If you set up KeyBox information in the Assignments Maintenace screen, a listing of your KeyBoxes and their related codes, is provided. Log onto the agent website. Go to the Box Information Screen in Reports.
  • If you have not completed the KeyBox setup in the Assignment screen on KIMweb, call Metrotex for assistance.
  • NOTE: Do not call Supra Technical support for lost codes. They cannot provide you with this information!


Bad Code Time-Out
When you enter ten incorrect codes within a 10-minute period, a buzz tone sounds and your DisplayKEY times out for 10 minutes. At the end of this time period, the Key self-activates and is again ready for use. To avoid a bad code time-out, verify that you are entering a correct PIN or Shackle Code before repeating the procedure.

 

Reset DisplayKEY Cradle
A tiny opening located next to the telephone ports on the cradle houses the reset switch. If you place your Key on the Cradle and no lights illuminate in the Cradle’s LED, this indicates that the Cradle has become locked and will not function. The Cradle must be reset to perform the battery recharge or to complete an eSYNC. Select one of the following methods to reset the DisplayKEY Cradle.

  • Unplug the Cradle’s power cord from the wall outlet then plug it back into the outlet.
  • Insert one end of a paper clip into the reset opening and press the reset switch inside to reactivate the Cradle.
  • Errors can occur for a variety of reasons. The following are a list of error messages.
    • Error Messages
    • Action

     

Not Authorized
Obtain key or release shackle functions fail because:

  • The Key is not updated. Perform an immediate eSYNC.
  • There is a timed access restriction. Call the listing agent to verify the hours of operation for the KeyBox or call Metrotex for assistance.
  • You do not have access to the KeyBox. Contact the listing agent or call Metrotex for assistance.

 

Key is in Lockout
The Key is in the 10-minute lockout state. Wait 10 minutes for the Key to reactivate.

 

Key is Expired
The Key is not updated. Perform an immediate eSYNC.

 

Tracking Full
Perform an immediate eSYNC.

 

Unsuccessful
Other errors. Go to the error codes menu option in your DisplayKEY to view error codes listed in your Key.

Failed ESync Error Code # #
Look up the error code below in the table. Perform an immediate eSYNC operation.

 

LOW BATTERY
Place your DisplayKEY in the Cradle to recharge your battery.

The following tables list error codes that may be displayed on your DisplayKEY screen.
Error Codes
Description
Action

01
Login error
Perform an immediate eSYNC.

02
Key inactive
Call MetroTex for assistance.

03
No carrier
Repeat eSYNC procedure (possible server problem).

04
Modem error
Check modem connection then repeat eSYNC.

05
Invalid data
Repeat eSYNC.

06
No dial tone
Check phone wire connections.

07
Phone line busy
Repeat eSYNC procedure.

08
No answer
Repeat eSYNC procedure (possible server problem).

09
Time out
eSYNC stopped before completion. Repeat eSYNC.

0A
Read key’s RTC error
Repeat the function at least 3 times. If error remains displayed, the DisplayKEY or Cradle must be replaced. The displayed error indicates whether it is a Key or Cradle problem.

0B
Write key’s RTC error

0C
Read key’s error

0D
Write key’s EEPROM error

0E
Read key’s firmware error

0F
Write key’s firmware error

10
Flash firmware error

11
Read base’s RTC error

12
Write base’s RTC error

13
Read base’s EEPROM error
Repeat the function at least 3 times. If error remains displayed, the DisplayKEY or Cradle must be replaced. The displayed error indicates whether it is a Key or Cradle problem.

14
Write base’s EEPROM error

15
Checksum error
Replace the DisplayKEY and Cradle.

16
No update
Removed DisplayKEY too soon from the Cradle during eSYNC. Repeat eSYNC.

17
Abnormal eSYNC
Repeat eSYNC procedure.

18
Illegal firmware upgrade command
For manufacturing only.

19
No phone line
Check phone wire connections.

20
Phone line in use
Verify phone line is not in use and repeat eSYNC procedure.

21
Too much line current
Verify Cradle is connected to an analog and not a digital phone line.

23
Wrong device for function
Verify you are not trying to access an AE I KeyBox.

35
Battery failure at power up
Place the DisplayKEY on the Cradle to recharge the Key.

36
Battery failure during charging device
Place the DisplayKEY on the Cradle to attempt recharging the Key.

38
Tracking full lockout
Perform an eSYNC procedure.

39
Too many errors
This happens rarely. If Key cannot be reset, phone Field Support.

3A
Premature line break
Repeat eSYNC procedure.

3B
CBS mismatch
Affiliate card error only.

 

40
Key expired
Update your DisplayKEY.

5A
PIO received failure
Contacts not making connection. If problem cannot be resolved, you may need to replace your Key or KeyBox.

5B
PIO transmit failure

5C
Incorrect initialization frame

60
Operation exception
KeyBox failure.

61
Charge not started
Expired update code or CBS mismatch.

65
Read disallowed by KeyBox
The owner only flag is set in the KeyBox or the Key is on the lockout list. Contact the GDAR office for assistance.

67
Shackle release refused
Incorrect shackle code. Verify the shackle code and try again.

69
Insufficient memory
Replace your DisplayKEY.

92
Wrong number of digits (too many)
Verify the code number and re-enter it.

93
Wrong number of digits (too few)
Verify the code number and re-enter it.

A8
Bad pin code
Verify the code number and re-enter it.

A9
KeyBox issue code exception
Lockout list error in KeyBox.

AA
Expiration update code exception
Verify the update code and re-enter it.

AB
Bad tracking clear code
Perform an eSYNC procedure.

AF
Card zapped
Replace your DisplayKEY.

Error Codes
Description
Action.

B0
Bad MLS update code
Appears only during a manual eSYNC. This error could be caused by entering the incorrect update code. Check the update code to ensure you are entering it correctly. If you are entering the correct update code, you will have to bring your Key to the Metrotex Office for reprogramming. Key has lost its programming or system code.

B1
Bad combined update code

B2
Bad enhanced update code

B3
Illegal update code

B4
No MLS match for update code

B5
Bad one time CBS code

C0
Buffer logic error
Replace your DisplayKEY.

C2
Storage violation
KeyBox failure.

D0
Operation restriction during obtain key
Update your DisplayKEY with a current update code or CBS code.

D1
Operation restriction during read
Verify the shackle code and re-enter it.

D2
Operational restriction during SET/CLEAR TIMED ACCESS

D3
Operation restriction during release shackle

E1
Owner only violation
Do not attempt access. Only the KeyBox owner is allowed access.

E2
Time access violation
Do not attempt access outside timed access hours.

E3
On lockout list
Call MetroTex Association of REALTORS® at (214) 637-6660 for assistance.