Updating your eKey

To perform an automatic eSYNC, follow these steps:

Place your eKEY on the eKEY Cradle. Between the hours of midnight and 6AM, the eKEY dials KIMnet and completes an eSYNC. YouTo p must update your eKEY every night. The eSYNC operation only lasts a few minutes each night. Remove the eKEY from the Cradle when you are ready to leave for work the next day. It is updated, charged and ready for use. You may find it necessary to perform an immediate eSYNC if you did not eSYNC overnight, or the automatic eSYNC failed. To perform an immediate eSYNC, follow these steps:

Press the ON button. Open the eKEY shell front and place the eKEY on the eSYNC Cradle. Tap the main menu icon (the button with the house on it) if the main application screen is not activated. Tap the eSYNC application icon. The Welcome screen is displayed. Tap the word eSYNC which appears between the two arrows on the screen. The red light on the front of the Cradle illuminates and the eSYNC operation begins. As eSYNC begins, the screen displays the status of the operation. NOTE: A red light illuminates on the eSYNC Cradle indicating the Cradle is communicating with KIMnet. A green light indicates the eKEY is connected to the Cradle or is in the process of being re-charged. IMPORTANT – DO NOT REMOVE THE EKEY FROM THE ESYNC CRADLE WHEN THE RED LIGHT IS ILLUMINATED. When the green light illuminates, the eSYNC operation is complete.
Call KIMvoice to obtain an update code and manually enter it into your KEY. Call KIMvoice at (888) 968-4032. KIMvoice will ask you to enter your eKEY serial number (located on the back of your KEY) on the telephone keypad, followed by your PIN code and the # sign. Then KIM will ask you to enter the #1 for an update code. Press #1 on your telephone keypad. Write down the code given by KIM. Once you have obtained the new update code, you must enter the code into your eKEY. To do this, Close the eKEY shell. Press the ON button. Highlight the MANUAL UPDATE OPTION. Press ENTER. The Update Key screen appears. When prompted, enter the numeric update code you received from KIMvoice. Press ENTER. The OPERATION SUCCESSFUL message appears. Your eKEY is now updated.
Log onto KIMweb to obtain an update code and manually enter it into your eKEY. Go to www.dallasrealtor.com, and click on the Supra KIMweb Login Link. Use your Key serial number (located on the back of your key) and your pin number to login. Once connected to KIMweb, click on the Update Code link option. Instructions are included onscreen to help you enter the update code into your eKEY.

IMPORTANT! If you obtain an update code from either KIMweb or KIMvoice, you must eSYNC before you can obtain an update code a second consecutive day from KIMweb or KIMvoice.

Troubleshooting – eKEY’s
The following are a list of error messages. Errors can occur for a variety of reasons.

No.
Error Messages
Action

1
DATA CORRUPTION
Take your eKEY to the MetroTex Office for assistance.

2
KEY NOT UPDATED ESYNC
eSYNC may have been interrupted. Perform a manual eSYNC.

3
KEY NOT UPDATED CALL OFFICE
The Key is not authorized by the association. Call the MetroTex Office at (214) 637-6660.

4
INCORRECT PIN
Repeat the function being careful to enter the correct PIN code.

5
INCORRECT SHACKLE CODE
Repeat the function being careful to enter the correct shackle code.

6
INCORRECT UPDATE CODE
Verify that you have the correct update code and repeat the MANUAL UPDATE function.

7
NOT AUTHORIZED
Obtain Key or Release Shackle functions fail because:

The Key is not updated. Perform an immediate eSYNC.
There is a timed access restriction. Call the listing agent to verify the hours of operation for the KeyBox.
You do not have access to the KeyBox. Contact the listing agent or Metrotex.

8
KEY IS IN LOCKOUT
The eKey is in the 10-minute lockout state. Wait 10 minutes for the Key to reactivate.

9
KEY IS EXPIRED
The eKEY is not updated. Perform a manual eSYNC.

10
TRACKING FULL
Perform a manual eSYNC.

11
UNSUCCESSFUL
Other errors. Go to the Error Codes menu option in your eKEY to view error codes listed in your Key.

12
FAILED ESYNC ERROR CODE # # #
Perform a manual eSYNC.

13
LOW BATTERY
Place your eKEY in the eSYNC Cradle to recharge the batteries.

The five most recent error codes stored in your eKEY are viewed in the ERROR CODES menu option on your Key. Error codes recorded in the eKEY error audit trail appear in the list below:

Error Codes
Description
Action

01
Login error
Perform a manual eSYNC.

02
Inactive
Call Metrotex for assistance.

03
No carrier
Repeat the eSYNC procedure (possible server problem).

04
Modem error
Check modem connection then repeat eSYNC.

05
Invalid data
Repeat eSYNC.

06
No dial tone
Check phone wire connections.

07
Phone line busy
Repeat eSYNC procedure.

08
No answer
Repeat eSYNC procedure (possible server problem).

09
Time out
eSYNC stopped before completion. Repeat eSYNC.

0A
Read key’s RTC error
Repeat the function at least 3 times. If error remains displayed, the eKEY or Cradle must be replaced. The displayed error indicates whether it is a Key or Cradle problem.

0B
Write key’s RTC error

0C
Read key’s EEPROM error

0D
Write key’s EEPROM error

0E
Read key’s firmware error

0F
Write key’s firmware error

10
Flash firmware error

11
Read base’s RTC error

12
Write base’s RTC error

13
Read base’s EEPROM error

14
Write base’s EEPROM error

15
Checksum error
Replace the eKEY and Cradle.

16
No update
Removed eKEY too soon from the Cradle during eSYNC. Repeat eSYNC.

17
Abnormal eSYNC
Repeat eSYNC procedure.

18
Illegal firmware upgrade command
For manufacturing only.

35
Battery failure at power up
Place the eKEY on the Cradle to recharge the eKEY batteries.

36
Battery failure during charging device
Place the eKEY on the Cradle to recharge your eKEY batteries.

38
Tracking full lockout
Perform a manual eSYNC.

39
Too many errors
This happens rarely. If Key cannot be reset, call Field Support.

3B
CBS mismatch
Affiliate card error only.

40
Key expired
Update your eKEY.

5A
PIO received failure
Contacts not making connection. If problem cannot be resolved, you may need to replace your Key or KeyBox.

5B
PIO transmit failure

69
Insufficient Memory
Replay your eKEY.

93
Wrong number of digits
Verify the code number and re-enter it.

A8
Bad pin code
Verify the code number and re-enter it.

AA
Expiration update code exception
Appears only during a manual eSYNC.

AB
Bad tracking clear code
Perform a manual eSYNC .

AF
Card zapped
Replace your eKEY.

B0
Bad MLS update code
Appears only during a manual eSYNC. This error could be caused by entering the incorrect update code. Check the update code to ensure you are entering it correctly. If you are entering the correct update code, you will have to bring your Key to the Metrotex Office for reprogramming. Key has lost its programming or system code.

B1
Bad combined update code

B2
Bad enhanced update code

B4
No MLS match for update code

C0
Buffer logic error
Replace your eKEY.

D0
Operation restriction during obtain key
Update your eKEY with a current update code or CBS code.

D1
Operation restriction during read
Verify the shackle code and re-enter it.

D3
Operation restriction during release shackle

E1
Owner only violation
Do not attempt access. Only the KeyBox owner is allowed access.

E2
Time access violation
Do not attempt access outside timed access hours.

E3
On lockout list
Call MetroTex at (214) 637-6660 for assistance.